Refund policy
Thank you for shopping with KK Brand. Customer satisfaction is our priority, and we strive to provide high-quality products and reliable service. Please read our Return & Refund Policy carefully before making a purchase.
RETURNS
Products can be returned within 7 days of receiving the order if the item is damaged, defective, incorrect, or unused in its original condition and packaging.
To be eligible for a return:
- The product must be unused and in its original condition.
- Original tags, packaging, and accessories must be included.
- Proof of purchase or order confirmation is required.
NON-REFUNDABLE ITEMS
The following items are not eligible for return or exchange:
- Used or damaged products caused by the customer
- Perfumes or personal-use items once opened
- Items purchased on sale or clearance
- Customized or special-order products
REFUNDS
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–7 business days.
- The refund will be issued through the original payment method or bank transfer, depending on the order type.
EXCHANGES
Exchanges are only available for defective, damaged, or incorrect items subject to stock availability.
SHIPPING COSTS
Customers may be responsible for return shipping charges unless the item received is incorrect or damaged.
ORDER CANCELLATION
Orders can only be cancelled before shipment. Once the order has been dispatched, cancellation requests may not be accepted.
CONTACT US
For return, refund, or exchange requests, please contact our support team through WhatsApp or our Contact Us page. Our team will be happy to assist you.